Front of House Staff

As a Front of House Staff member, you will play a crucial role in creating a welcoming and enjoyable experience for our customers at the coffee shop. You’ll be the face of our establishment, interacting with customers, taking orders and ensuring excellent service.

Responsibilities:

1. Customer Service:
• Greet customers warmly as they enter the coffee shop.
• Assist customers in choosing menu items and provide recommendations.
• Take orders accurately and efficiently.
• Handle customer inquiries, resolve complaints, and address any concerns promptly.
2. Order Preparation and Service:
• Prepare and serve hot and cold beverages (such as coffee, tea, and specialty drinks).
• Deliver orders to tables or offer takeaway packaging.
• Clear tables promptly after customers finish their meals.
3. Cash Handling:
• Operate the cash register, process payments, and provide accurate change.
• Maintain cash handling procedures and ensure cash drawer accuracy.
• Handle credit card transactions and maintain a secure payment process.
4. Maintaining Cleanliness:
• Keep the front of house area clean and organised.
• Wipe down tables, chairs, and countertops.
• Regularly sweep and mop the floor.
• Restock supplies (napkins, utensils, condiments) as needed.
5. Collaboration:
• Communicate effectively with kitchen staff to ensure timely order preparation.
• Coordinate with other team members to maintain a smooth flow of service.
• Assist in restocking inventory and monitoring stock levels.

1. Adherence to Health and Safety Standards:
• Follow food safety guidelines and hygiene practices.
• Ensure compliance with health regulations.
• Report any safety concerns or incidents promptly.

Qualifications:

• Previous experience in a similar role (coffee shop, restaurant, or hospitality) is preferred but not mandatory.
• Excellent communication skills and a friendly demeanour.
• Ability to work in a fast-paced environment.
• Attention to detail and a strong work ethic.
• Flexibility to work over 7 days (on a rota), including weekends.

Benefits:

• Staff discounts on food and beverages on shift
• Staff discount in the garden centre
• Free onsite parking
• Opportunities for growth within the coffee shop 

If you’re passionate about providing exceptional customer service and enjoy working in a cosy coffee shop surrounded by greenery, we’d love to hear from you! Apply today and join our team at The Four Seasons Coffee Shop.