Terms & Conditions - Santa's Grotto 2024 & Tea with the Elves

Santa’s Grotto at Silica Lodge Garden Centre 

Booking information & Terms & Conditions 

When purchasing online grotto tickets you must accept the booking conditions at checkout.

Children must be accompanied by an adult.

There is a maximum of 15 tickets available per 30 minute time slot. 

Santa’s Grotto is a train ride event for you and your family. We have amazing displays to ride through with a memorable visit to see Santa and Mrs Claus before choosing a present from Santa's Toy shop. 

*We will be operating a booking service for the main grotto for all opening times. We will post on social media any walk in slots that are available each day that the Grotto is open. We reserve the right to amend this in the future. 

A ticket for a child under 1 is available, but please note gifts are only provided for fee paying child tickets. If you would like your child under 1 to receive a gift, then a child ticket must be purchased.

*Please arrive at the start time your allocated time slot, you will not be able to access the grotto if you arrive late and refunds will not be made for this. We will endeavour to fit you in on a later slot if there is suitable availability. 

*Maximum allocated time in with Santa is 5 minutes per family.

*Refunds will only be given if we must close the Grotto or Garden Centre due to any unforeseen circumstances.

We do hope you will join us and we will all be here to make your visit as memorable as possible. 

If you have any further questions, please do not hesitate to contact us and we will do our best to help. 

Magical Party with the Elves

The start time of the party is 5pm. Please be here ready to be seated at or before this time. 

We expect the party to last upto 2 hours. This time includes your train ride and visit to see Santa.