Loyalty Event - Terms & Conditions

Terms & Conditions

1. Eligibility: All Loyalty Card holders are entitled to the advertised benefits during the event on Thursday, May 2nd, 2024.

2. Exclusions Apply:
   - vouchers
   - eggs
   - fencing
   - sheds
   - services
   - compost & aggregates 
   - any other items already in an offer or reduced 

3. Refund Policy:
   If you change your mind within 28 days of purchase we will offer an exchange, credit note or refund, provided it meets the following criteria:

   • • The item is in its original packaging, unopened, and unused.
     • Faulty items are eligible for a discreet return within 28 days for a full refund.
     • Faulty goods are at the manager’s discretion.
     • Replacement claims require an original valid receipt. (not a credit card receipt or bank statement)
     • If accepted, the checkout desk will process the claim.
   • From 30 days to 6 months, we will attempt to repair the item where possible. If this is not possible, we will issue a credit note or refund.
   • After 6 months (up to 12 months), if a defect develops after the first six months, the onus is on the customer to prove that the product was faulty at the time the goods were purchased.
   • This policy does not affect your statutory rights, including your right to claim a refund, replacement where goods are faulty or incorrectly described.