Santa's Grotto experience 2023 - Please read the terms & conditions

Please click on the date you would like to attend, then click on the time slot. You will be given a choice of ticket types available when you press next. 

PLEASE NOTE CHILDREN CANNOT ENTER ALONE - ADULT TICKET(S) MUST BE PURCHASED TOO

Please arrive at the start time on your ticket.

Please note that there is a maximum of 15 places per half hour slot

Santa’s Grotto at Silica Lodge Garden Centre 

Booking information & Terms & Conditions 

When purchasing online grotto tickets you must accept the booking conditions at checkout.

Children must be accompanied by an adult, please purchase adult tickets.

Santa’s Grotto this year is a train ride event for you and your family. We have amazing displays to ride through with a memorable visit to see Santa and Mrs Claus before choosing a present from Santa's Toy shop. 

*We will be operating a booking service for the main grotto for opening times during the week (until Dec 16th when it will be bookings only) and a walk-in system at weekends, we reserve the right to amend this in the future. 

A ticket for a child under 1 is not required if booking with a full paying child. Please note gifts are only provided for fee paying child tickets. If you would like your child under 1 to receive a gift, then a child ticket must be purchased.

*Please arrive at the start time your allocated time slot, you will not be able to access the grotto if you arrive late and refunds will not be made for this. We will endeavour to fit you in on a later slot if there is suitable availability. 

*Maximum allocated time in with Santa is 5 minutes per family.

*Refunds will only be given if we must close the Grotto or Garden Centre due to any unforeseen circumstances.

*If you are displaying any of the symptoms of Covid-19 then we advise you do not attend. This is to protect other customers and our staff.

We do hope you will join us and we will all be here to make your visit as memorable and of course safe as is possible. 

If you have any further questions, please do not hesitate to contact us and we will do our best to help.