Current delivery times are upto 10 days (although most local deliveries are within 2-4 days)

Santa's Grotto Terms and Conditions

Booking information & Terms & Conditions 

When purchasing grotto tickets you must accept the booking conditions at checkout.

Santa’s Grotto this year is a walk around event for you and your family. We have amazing displays to wander through with a memorable visit to see Santa and Mrs Claus before choosing a present from Santa's Toy shop. 

*We will be operating a booking only service for the main grotto opening times, we reserve the right to amend this in the future. 

*We strongly recommend the wearing of Face coverings indoors, by anyone aged 11 years +. 

* Each session is for a maximum of 6 guests. Maximum group size per visit is 6 guests and must include at least 1 adult, if you are a family of more than 6 you will need to book separate sessions. 

*Please arrive at your allocated time slot, you will not be able to access the grotto if you arrive late and refunds will not be made for this. We will endeavor to fit you in on a later slot if there is suitable availability. 

*We will still be sanitising any touch points between sessions and there will be hand sanitiser located around the grotto that we encourage you to use.

*Maximum allocated time in with Santa is 5 minutes per family.

*Each bookings will be allocated within a 20-minute time slot, this is your full allocated time within the grotto including your time in with Santa.

*We may need to alter or change your booking if we are advised by the government of any changes, so we reserve the right to do this. 

*Refunds will only be given if we must close the Grotto or Garden Centre due to any guidance given. 

*We will offer an alternative date if available or a credit note to use for the year after if you wish to change your mind on attending this year. 

*If you are displaying any of the symptoms of Covid-19 then please do not attend.

We do hope you will join us and we will all be here to make your visit as memorable and of course safe as is possible. 

If you have any further questions, please do not hesitate to contact us and we will do our best to help.